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Terms & Conditions


Terms & Conditions


Purchases by persons under the age of 18 is not permitted in the UK. You must be eighteen (18) years of age, and possess a valid credit card to purchase our products, Ritchy Ltd will not sell products to minors. We reserve the right to cancel any sales transaction based on our sole discretion where we reasonably believe the purchaser is purchasing products on behalf of a minor.


Shipping, Availability, Refunds and Returns


Safe delivery of your package is your responsibility. We ship all orders placed for UK delivery addresses or international orders through Royal Mail or UPS (tracking available on request). You should also use this tracking information to investigate any suspected loss of Products during the shipping process.


Customers in European & International locations will incur additional shipping costs.


All items sold on the Ritchy UK Ltd website are subject to a seven working day cooling off period. This does not include Business to Business customers.


You have a legal right to cancel an order during the seven working day period set out below. This means that, during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the order and you are entitled to a full refund of the purchase price of any unopened and unused Products purchased within this time period. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described below.


This seven working day period begins from the date of the Dispatch Confirmation, or if the Products have already been delivered to you, starting from the day after the day you receive* the Products. We define “working days” as Monday to Friday, excluding Saturday and Sunday.


To be eligible for a refund you MUST report your request to our Customer Service Team within the seven working day period. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you contact us.




The purchase of all products are governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions.


These terms and conditions do not affect your statutory rights as a consumer.


Data Protection


Our policy is that we will not pass on any customer details we collect to any third party without your permission.




The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.




This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England.




To the extent allowed by the law, Ritchy UK Ltd shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances:


for losses that were not foreseeable to both parties when the contract was made for losses that were not caused by any breach on the part of Ritchy or their suppliers for business losses and/or losses to non consumers.


Battery Safety


Use special caution when working with Li-ion cells, they are very sensitive to charging characteristics and may explode or burn if mishandled.


Make sure the user has enough knowledge of Li-ion rechargeable batteries in charging, discharging and assembly before use.


Always charge in/on a fire-proof surface.


Never leave charging batteries unattended.


Never continue to use an e-cigarette type device if you can feel the battery get hot. If your battery gets hot to the touch, or if it begins smelling: DO NOT USE IT ANYMORE. Let it cool down (1 hour) in a safe environment (outside preferably), and then dispose of correctly, or make arrangements to return, if still under warranty.


If your e-cigarette or device begins activating itself, immediately remove your atomiser and disconnect the battery. Do NOT trust the battery, nor the atomiser anymore from this point on. This means never leave either of the components connected in your pocket, in your nightstand, or out of visibility where you can not immediately separate the two components.


Read the information found at: www.batteryuniversity.com before purchasing. It is important to carry batteries properly, charge properly, and dispose of properly.


Ritchy UK, Liqua or Liqualites are not responsible for damage if there is any modification of the batteries/chargers in any form or shape (including pack making). We are not responsible for any damage caused by misuse or mishandling of Li-Ion batteries and chargers. We will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the use of any batteries.




Payment is due before goods are despatched unless a credit account has been authorised by Ritchy UK Ltd in which case payment is due 14 days from date of invoicing. Ritchy UK Ltd reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from the major credit/debit cards and PAYPAL.




Prices quoted are in pounds sterling and are inclusive of VAT. Prices are subject to alteration by Ritchy UK Ltd without prior notice. Price amendments will only be made prior to contract. Duty and taxes will be charged at the rates prevailing at the time of despatch. Delivery and credit card charges are additional.




The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.


Privacy Policy


We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by Ritchy UK Ltd. This information is collected lawfully and in accordance with the Data Protection Act 1998 and the Which? Web Trader Code of Practice. The data is used to fulfill your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. PayPal our payment provider collects your payment information. We do not send random marketing emails to personal email addresses (spam).




All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.




PayPal and HSBC our payment providers, use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks.


Statutory Rights


These terms and conditions do not affect your statutory rights as a consumer.


Time of Order


Orders received by us before 12 noon (GMT) during working days will be normally be dispatched within 48 hours but please allow 7-10 days. Working days are Mondays to Fridays except public holidays.


Title to Goods


Property and title in the goods shall remain with Ritchy UK Ltd and shall not pass to the customer until such time as Ritchy UK Ltd has received payment in full of all sums due on whatsoever account.


Copyright 2014 Ritchy UK Ltd


All images on this website may not be used or copied without permission from Ritchy UK Ltd. We use some images from our suppliers after their permission has been given and the copyright remains with them.



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